Effective Date: [14-07-2023]
Thank you for shopping with us. We value your satisfaction and want to ensure that you have a positive experience with our products. This Refund and Returns Policy outlines the guidelines for returning items and seeking refunds. Please read this policy carefully before making a purchase.
Refund and Exchange Period
Our refund and exchange period lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Eligibility for Return
To be eligible for a return, the item must meet the following criteria:
The item must be unused and in the same condition as when you received it.
It must be in the original packaging.
Non-Returnable Items
Certain types of goods are exempt from being returned. These include:
Perishable goods such as food, flowers, newspapers, or magazines.
Intimate or sanitary goods.
Hazardous materials, flammable liquids, or gases.
Gift cards.
Downloadable software products.
Some health and personal care items.
Proof of Purchase
To complete a return, you must provide a receipt or proof of purchase.
Manufacturer Returns
Please do not send your purchase back to the manufacturer. All returns should be directed to our specified return address (see Section 9).
Partial Refunds
In certain situations, only partial refunds will be granted. This applies to:
Books with obvious signs of use.
Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.
Refund Process
Once we receive and inspect your returned item, we will send you an email to notify you of its receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet, please take the following steps:
Check your bank account again.
Contact your credit card company, as it may take some time for the refund to be officially posted.
Contact your bank, as there may be processing time involved.
If you have completed the above steps and still have not received your refund, please contact us at [email address].
Sale Items
Only regular priced items may be refunded; sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same one, please send us an email at [[email protected]] and mail your item to: [physical address].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified about your return.
Shipping Returns
To return your product, please mail it to: [14-1-90/23/14, Jyothi Nagar, Gayatri Nagar, NRR Puram, Borabanda, Hyderabad, Telangana 500018].
You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location. For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you have any questions or need further assistance regarding refunds and returns, please contact us at [email address]. We are here to help.
Thank you for your cooperation and understanding.
[Entrepreneur India]
