Girish Mathrubootham: Revolutionizing Customer Engagement as CEO of Freshworks

Girish Mathrubootham

Girish Mathrubootham is an Indian entrepreneur and the co-founder and CEO of Freshworks Inc., a leading customer engagement software company. Known for his exceptional leadership and innovative thinking, Mathrubootham has played a pivotal role in the growth and success of Freshworks, establishing it as a global leader in the software-as-a-service (SaaS) industry.


NameGirish Mathrubootham
Date of BirthJanuary 10, 1975
EducationBachelor’s degree in Mechanical Engineering
Master’s degree in Computer Applications
CompanyFreshworks Inc.
PositionCo-founder and CEO
Contributions– Co-founded Freshworks with a vision for modern,
intuitive, and affordable customer support software
– Led the company’s rapid growth and expansion into
various software solutions beyond customer support
Achievements– Received numerous awards and accolades for
innovative products and outstanding customer
– Featured in prominent publications and invited to
speak at prestigious events
PhilanthropyActively involved in supporting causes related to
and Social Initiativeseducation, healthcare, and empowerment

Early Life and Education

Girish Mathrubootham was born on January 10, 1975, in Chennai, India. He completed his schooling in Chennai and went on to pursue a Bachelor’s degree in Mechanical Engineering from PSG College of Technology in Coimbatore, Tamil Nadu. After completing his undergraduate studies, he furthered his education by earning a Master’s degree in Computer Applications from the University of Madras.

Career Beginnings and Freshworks

Mathrubootham began his career as a software developer, gaining valuable experience and expertise in the IT industry. In 2001, he joined Zoho Corporation, an Indian software development company, where he worked for over a decade. During his tenure at Zoho, he held various key positions, contributing significantly to the growth and success of the organization.

In 2010, inspired by a frustrating customer support experience, Mathrubootham embarked on a new entrepreneurial journey. He co-founded Freshworks (formerly Freshdesk) along with Shan Krishnasamy, with a vision to provide businesses with a modern, intuitive, and affordable customer support software. The company aimed to revolutionize the way organizations engage with their customers and deliver exceptional customer service.

Under Mathrubootham’s leadership, Freshworks grew rapidly, attracting a large customer base worldwide. The company expanded its product offerings beyond customer support, introducing a suite of software solutions that included customer relationship management (CRM), sales, marketing, and more. Today, Freshworks serves thousands of customers across the globe, ranging from small startups to large enterprises, helping them streamline their operations and enhance customer satisfaction.

Contributions and Achievements

Girish Mathrubootham’s entrepreneurial journey has been marked by numerous contributions and achievements. He has been instrumental in fostering a culture of innovation at Freshworks, encouraging employees to think outside the box and develop groundbreaking solutions. Mathrubootham’s visionary approach has led to the development of cutting-edge technologies and products that have garnered industry recognition.

Under his guidance, Freshworks has received several accolades and awards, acknowledging its commitment to delivering exceptional software and outstanding customer service. The company has been recognized by esteemed organizations such as Gartner, Forbes, and Deloitte for its innovative products and rapid growth. Mathrubootham’s leadership has been widely acknowledged, and he has been featured in prominent publications and invited to speak at prestigious events around the world.

Philanthropy and Social Initiatives

Beyond his professional endeavors, Girish Mathrubootham is actively involved in philanthropy and social initiatives. He is committed to giving back to society and supporting causes that promote education, healthcare, and empowerment. Mathrubootham actively encourages corporate social responsibility within Freshworks, ensuring the company’s positive impact extends beyond its business operations.

Founders Profile

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